Local Waste Specialists
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Frequently Asked Questions

What types of waste do you collect?

We collect a wide range of waste, including household, garden, office, and construction waste. This includes furniture, green waste, building materials, electronic items, and general rubbish.

How quickly can you remove my waste?

We offer same-day waste collection services. Once you book, we aim to be at your location within hours, depending on availability and location.

Do I need to be present when the waste is collected?

We recommend being present during collection, but it’s not always necessary. Just ensure clear access to the waste and provide any specific instructions.

How are your prices determined?

Pricing depends on the volume, type of waste, and complexity of removal. We provide upfront, transparent quotes with no hidden charges.

What areas do you serve?

We currently serve a 10 mile radius from our location in Hooley, Surrey. Contact us to confirm if we cover your location.

Are you licensed to remove waste?

Yes, we are fully licensed waste carriers registered with the Environment Agency, ensuring legal and responsible waste disposal.

 

What happens to the waste after collection?

We prioritise recycling and responsible disposal. Waste is sorted at certified facilities, with maximum effort made to recycle or repurpose materials.

Can you remove hazardous waste?

Some hazardous waste requires specialised handling. Contact us to discuss specific hazardous waste removal, as additional protocols may apply.

Do I need to prepare the waste in any special way?

For best service, separate different types of waste if possible, ensure easy access, and remove any personal items from larger waste items.

What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and sometimes cash. Payment is typically required at the time of service.

How much notice do I need to give for waste removal?

We offer same-day services, but booking in advance is recommended to ensure availability, especially for larger jobs.

Do you provide waste containers or skips?

No, waste is loaded into open backed vehicles. We can discuss the best option for your specific requirements.

Can you remove electronic waste?

Yes, we can remove electronic waste, ensuring it is disposed of or recycled according to WEEE (Waste Electrical and Electronic Equipment) regulations.

Do you remove garden waste?

Absolutely. We specialise in garden clearances, including tree branches, soil, grass cuttings, and other green waste.

What documentation will I receive?

We provide waste transfer notes as required by law, detailing the waste collected, its type, and destination.

Are there any items you won't remove?

We cannot remove certain items like asbestos, radioactive materials, or extremely hazardous substances. We’ll advise you on alternative disposal methods.

Do you offer commercial waste removal services?

Yes, we provide comprehensive waste removal for offices, retail spaces, construction sites, and other commercial environments.

How environmentally friendly is your service?

We are committed to minimizing landfill waste. Our recycling rates are high, and we continuously work to reduce environmental impact.

What should I do if I'm not satisfied with the service?

We pride ourselves on customer satisfaction. If you’re unhappy, contact us immediately, and we’ll work to resolve any issues promptly.

Any Questions, Give Us A Call!

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